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AUSTRALIAN SHIPPING INFORMATION

FREE SHIPPING ON ALL ORDERS OVER $99 *

 

PLEASE KINDLY NOTE WE ARE TRYING TO SHIP ALL ORDERS WITHIN 2 TO 3 BUSINESS DAYS

AUSTRALIAN DELIVERY TIME-FRAMES

The following shows time-frames for all regular orders in Business Days (Monday - Friday, excluding public holidays).


Dispatch times are generally between 1 and 3 business days, some orders may take up to 10 working days.  For more Australia Post domestic delivery times, please see here.

Items that are shipped from our NSW warehouse:

NEW SOUTH WALES
2 - 4 days
QUEENSLAND
2 - 5 days 
AUSTRALIAN CAPITAL TERRITORY
2 - 4 days 
VICTORIA
6 - 13 days
SOUTH AUSTRALIA 
3 - 6 days 
TASMANIA
5 - 9 days 
WESTERN AUSTRALIA
4 - 8 days
NORTHERN TERRITORY
6 - 10 days

 

*PLEASE NOTE THAT SOME POSTCODES, WE WILL NOT BE ABLE TO DELIVER OR WE MIGHT NEED TO CHARGE EXTRA DELIVERY COST. APOLOGIES IN ADVANCE

 

DELIVERY SERVICE INFORMATION

All orders must be paid in full with cleared funds prior to dispatch and delivery.

At the time of making your order, please provide us with a delivery street address where deliveries may be made during business hours Monday to Friday.

All orders require a signature upon delivery. However, If you are happy to give your Authority to Leave the goods unattended without a signature, please specify this in the Notes section during check out, or send us an email. Please include any other special delivery instructions in the notes section at checkout too.

In the case of nobody being home to sign for the delivery - a calling card will be left by the courier advising of the failing delivery. Please follow he instructions on the card to contact the courier and arrange a re-delivery.

Before signing as having received the products in good order please unpack and check the product/s for any faults or damages. If you have any concerns you must make the appropriate notes on the delivery cart note before signing it and ask the driver to initial your remarks. If possible, please take a photo of the fault or damage immediately following the delivery.

You must notify us of any faulty or damaged goods, including photos, within 24 hours of receipt of the goods by email 

info@artisanalaustralia.com.au

Once we have received your advice of any faulty or damaged goods we will aim to resolve the issue as soon as possible. Please refer to the Refunds & Returns Policy section for more information.